Frequently asked questions

Q1: How do I place an order on your website?
Add items to your cart and click "Checkout" to enter payment information and complete your purchase.

Q2: Is my payment information protected when I shop online?
Yes, we use advanced encryption and real-time fraud prevention to safeguard your financial data.

Q3: When will my order be shipped after it's been processed?
Most orders ship within 1-3 business days of processing. You'll receive a shipping confirmation email.

Q4: Can I track my package's delivery progress?
Yes, you'll receive a tracking number that allows you to monitor your package's journey.

Q5: How are shipping costs calculated for international orders?
International shipping fees are based on package weight, destination country, and selected shipping method.

Q6: Will my order be shipped in multiple packages?
We may split orders to ensure faster delivery of available items from different fulfillment centers.

Q7: What's your return policy for digital downloads?
Digital downloads are non-returnable due to their immediate access nature.

Q8: What should I do with promotional items when returning products?
If the promotion requires return of all items, free gifts must be included with your return.

Q9: Can I change my order after it's been placed?
We can't modify orders after submission, but you can return items once they're delivered.

Q10: Where can I find help with my order?
Contact our support team at rexkaren41024@hotmail.com or explore our FAQ section for solutions.